In the very back of the mounted guide rail on each side of the drawer you will see a gray plastic mechanism. I have just had them installed (came from Lowes) and have the same issue. I am left with with drawers that do not work the way they are suppose to work. They have been installed twice and still do not work properly. Extremely disappointed in the cabinet maker (Allan from A Kabinet King in Lake Worth) and Hardware Concept Inc. Little did I know he had no idea how to install the product. He said the Hardware Concept product was as good if not better so I agreed to go with the product he wanted. All drawer sizes work beautifully and have for 4 years. I asked the cabinet maker to use Blumotion because it is a fabulous product I have in my other home. I contacted the company and they said that I should not be having these issues with the drawers and that it was my cabinet maker who has installed the product incorrectly.The company has done nothing to help correct the problem and my cabinet maker insists that people in Florida don't use soft close because they are hard to open and need to be loaded in order to work properly. My drawer slides are Hardware Concept Inc from Florida. I just renovated my Kitchen and got the same story from my cabinet maker. I thought I was being wimpy so I had my husband try - he has found that it was really, really hard to open AND close. It almost felt there there was a resistance band on it when I try to open and then something resisting me closing it. I had to basically tug at the drawer the entire time to get it to open and push extremely hard to close. Travisalfrey - we're located in the Fort Lauderdale area.īuddyrose - they were really, really hard to open AND close. I'm so stressed as majority of my base cabinets are drawers with the exception of the two corners. Are we really at fault? Should he not have told us the pro and cons? Needless to say the cabinet maker is not very happy with me right now. Should we have known this? I mean everything I've read and all the drawers I've tested did not have this problem. The cabinet guy said we should have known they would have resistance and would be alot harder to open and close. I was basically told this is how these are and if I wanted something that opens and closes easier then I would need to change them out for the blum and they would need to make all new drawer boxes.
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